When a software update for your BlackBerry device is available and your device is connected to a Wi-Fi network, software updates are automatically downloaded and installed on your device. When this feature is turned on, you aren't notified when an update starts installing, but you may be asked to restart your device to complete the installation.

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• On the home screen, swipe down from the top of the screen. • Tap Settings >Software Updates. • Turn on the Automatically Download and Install Software Updates switch. CAUTION: You can't stop the process of restoring your device to its default settings after it starts. If you reset your device, the process continues after the device restarts.

• On your computer, open BlackBerry Link. • Connect your device to your computer using a USB cable.

• At the side of the BlackBerry Link window, click your device. • Do one of the following: • On a Windows computer, click Back Up & Restore. Click Factory Reset. • On a Mac computer, click BlackBerry Link >Preferences. Click Reload >Reload.