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At present, Bookhive sells books only through its retail stores, which limits the company’s consumer base. Each store has a Store Manager, who is responsible for managing the operations of a store. Presently, the company depends on the print and electronic media to advertise its books. There is a static website that is periodically updated whenever a new book is released.

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Many competitors of the company already have their e-commerce stores and are selling books online. Bookhive is losing its customers to competitors because people prefer buying books online, without having to visit a retail store. Customers often complain that due to an inadequate number of stores in their city, they have to travel a long distance to reach a store. In addition, customers visiting a store complain that, at times, the books that they are looking for are not available in the stores. Hence, many orders remain unplaced and customers are dissatisfied.

As a result, there has been a loss in the company’s revenue. The Envisioned System. It is evident that the existing business model is insufficient to meet customer demands. To address the current limitations, the management has tied up with a software development organization. The management has instructed the organization to create an online book store application that can be globally used to order books.

In the first phase, the Bookhive application will simplify the process of managing stocks and enable the organization to sell books online. The application should provide a consistent mechanism to enable customers to buy books online and administrators to manage book stocks online.

Currently, the management wants that all orders should be processed at a centralized location and delivered through the relevant store. Later, each store will have its own interface through which it will be able to manage the orders pertaining to that store. To provide the envisioned functionalities, the Bookhive application should have the following features during the first phase of its development: •.