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Recently I purchased this web cam for my laptop,. Actually I bought two one for me and one for my son and have not been able to get them to function. When I plug in the usb and microphone cable it tells that new hardware has been found and it is installing the software for the new device. It completes and says device is ready to be used but the camera does not work. The microphone works no problem, I have tried reistalling the device a couple of times and different ways with no success.

I have tried unisnstalling, reinstalling, adding hardware etc.